Shipping Policy

Effective Date: May 30, 2026

At Zyphra Bio, we strive to process and ship orders promptly and securely.

Order Processing

Orders are typically processed within 1–3 business days after payment has been received and verified.

Processing times may vary during periods of high order volume, holidays, or unforeseen circumstances.

Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods

Shipping options and estimated delivery times are displayed at checkout.

Delivery estimates are provided by shipping carriers and are not guaranteed.

Once an order has been shipped, Zyphra Bio cannot control carrier transit times.

Tracking Information

When available, tracking information will be provided once your order has been shipped.

Customers are responsible for monitoring tracking updates and ensuring they are available to receive deliveries when required.

Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information.

Zyphra Bio is not responsible for delays, losses, or additional costs resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, responsibility for delivery rests with the carrier.

Zyphra Bio is not responsible for packages that are lost, stolen, delayed, damaged, or misdelivered by a shipping carrier.

If a shipment is lost or delayed, we will make reasonable efforts to assist customers in filing claims or locating the package with the carrier.

Returned Packages

If a package is returned due to an incorrect address, failed delivery attempts, refusal of delivery, or other customer-related reasons, additional shipping charges may apply before the order can be reshipped.

Shipping Restrictions

Zyphra Bio reserves the right to refuse or cancel orders where shipment would violate applicable laws, regulations, or carrier policies.

International Orders

Customers are responsible for ensuring products may be legally imported into their jurisdiction.

Any customs duties, taxes, import fees, brokerage fees, or other charges imposed by government authorities are the sole responsibility of the customer.

Zyphra Bio is not responsible for delays, seizures, or additional charges resulting from customs processing.

Contact

For shipping-related questions, please contact:

Zyphra Bio
Email: support@zyphrabio.ca