Privacy policy

Privacy Policy

Effective Date: May 30, 2026

At Zyphra Bio, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and disclose information when you visit our website, place an order, communicate with us, or otherwise use our services.

By accessing or using our website, you consent to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and transaction details

  • Account information (if applicable)

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Cookies and similar technologies

Communications

We may collect information you provide when contacting customer support, submitting inquiries, or communicating with us through email or our website.

How We Use Your Information

We may use your information to:

  • Process and fulfill orders

  • Provide customer support

  • Respond to inquiries

  • Send order confirmations and shipping updates

  • Improve our products, services, and website

  • Prevent fraud and unauthorized transactions

  • Comply with legal obligations

  • Communicate promotional offers and updates where permitted by law

Third-Party Service Providers

To operate our business, we utilize trusted third-party providers for services including:

  • E-commerce platform services

  • Payment processing

  • Shipping and fulfillment

  • Website hosting

  • Analytics and performance monitoring

  • Customer support services

  • Security and fraud prevention

These providers may have access to personal information only as necessary to perform services on our behalf and are required to protect such information in accordance with applicable laws.

Payment Information

Payments may be processed through secure third-party payment providers. Zyphra Bio does not store complete payment card information on its own servers.

If payment is made through Interac e-Transfer or another payment method, the transaction may be subject to the privacy practices of the applicable financial institution or payment provider.

Cookies and Analytics

Our website may use cookies and similar technologies to:

  • Remember customer preferences

  • Improve website functionality

  • Analyze website traffic

  • Enhance the customer experience

  • Assist with marketing and advertising efforts

You may disable cookies through your browser settings; however, some website features may not function properly.

Sharing of Information

We do not sell your personal information.

We may disclose information:

  • To service providers who assist in operating our business

  • To shipping carriers for order fulfillment

  • To payment processors for transaction completion

  • To comply with legal requirements

  • To protect our rights, customers, and business operations

  • In connection with a merger, acquisition, sale, or restructuring of the business

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

Data Security

We implement commercially reasonable safeguards designed to protect personal information from unauthorized access, disclosure, misuse, or alteration.

However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Rights

Subject to applicable laws, you may have the right to:

  • Access personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of personal information

  • Withdraw consent where applicable

  • Inquire about how your information is collected and used

To exercise any of these rights, please contact us using the information below.

Children's Privacy

Our website, products, and services are intended for adults aged 18 years or older. We do not knowingly collect personal information from children.

International Data Transfers

Your information may be processed or stored outside your province, territory, or country of residence by service providers that assist in operating our business. By using our services, you acknowledge and consent to such transfers where permitted by law.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Zyphra Bio
Email: support@zyphrabio.ca

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.